Customer Area



A. Rental Rates

Daily Rental rates are based on a 24 hour "rental day" starting at the time of rental. The minimum charge is one day. The client will be charged for each hour and/or any part of an hour in excess of a car hire per day the client keeps the vehicle, until the vehicle is returned, up to the applicable daily rate. A Return Charge Fee of €25 will apply if you return 24 hours or more prior to your reserved return date and time. If you return 24 hours or more after your scheduled return date and time, a Return Change Fee of €15.99 per day will apply (€79.95 max.), in addition to any other rental charges. If the client fails to comply with the conditions applicable to the rate, including any geographic driving restrictions, a surcharge or other rates may apply.

B. Driving Age

The minimum age to hire a car in Malta is of 21 years of age.

C. Authorized Drivers

Freeways Auto Rentals reserve the right to authorize only one driver to drive the hired car. An authorized driver is the client and any additional person who appears at the time of rental, and signs the rental agreement. All authorized drivers must satisfy our age requirements, have a valid driver's license, provide a physical street resident address, a major credit card in their own name. No other persons are authorized to drive the vehicle unless otherwise stated in writing.

D. Additional Authorized Drivers and Fees

All additional authorized drivers are required to qualify to drive the vehicle. To qualify, Freeways Auto Rentals requires all additional drivers, including spouses, to satisfy our minimum age requirements, have a valid driver’s license, and pay an additional driver fee, unless otherwise stated in writing. Our daily rate is of €4.00 per day

The additional driver may also be subject to a driver record check and an underage driver's fee due to insurace purposes. 

E. Underage Driver's Fee

An authorized driver 21 to 24 years of age will be charged a €5.00 per day as Underage Driver’s Fee because of such driver's age and in addition to the additional driver fee. 

F. Credit Qualifications/Requirements

To qualify to hire a car from Freeways Auto Rentals, the client must present at the time of rental a current driver’s license and valid major credit card or debit card (see Debit Card Usage below) in the client's own name with available credit. At the time of rental, an authorization hold will be secured on the credit/debit card provided, to cover the estimated car hire charges and any additional charges that may be incurred. The funds held will not be available for your personal use.

Acceptable Charge Cards

Visa / Visa Electron / Master Card / American Express

G. Using Debit Cards to Qualify for a Car hire in Malta

Debit cards issued under a VISA or MasterCard logo which draw funds directly from a cardholder’s linked bank account may be used qualify for hiring a car in Malta.

Debit cards are accepted to qualify for a rental, in most cases, we will perform a credit check for debit card customers to determine credit worthiness at the time of rental. The customer must meet the minimum criteria to rent using a debit card. The customer presenting the debit card must also present one (1) valid form of identification. In addition, the acceptance of such debit cards is contingent upon the debit cards having available funds to cover the estimated charges plus an authorization of up to €200.00 given certain conditions that will be outlined at time of rental. These funds will not be available for your personal use during the rental period and afterwards upto 3 weeks.

When a debit card is accepted as form of payment, at the start of the car hire period, two (2) forms of identification must be presented.

A valid Driver’s License


One (1) of the following forms:

Government issued ID, in the same name as the driver’s license and debit card

Valid Passport

Using Debit Cards to Pay for a Rental

Both debit cards and credit cards may be used as a form of payment when a customer returns the vehicle.

Gasoline Policy

The client must refill the gas tank of the vehicle within a 1 KM radius of the car hire return facility and present a fuel receipt to avoid a refueling charge unless the client chooses the prepaid fuel option. If the client chooses the prepaid fuel option, he will pay a specified charge as set forth in the rental agreement and have no obligation to return the vehicle with a full tank of fuel. In the event the client fails to provide a receipt for a trip under 2KM , they will be charged a service and fueling convenience fee of €13.99. If the client does not choose the prepaid fuel option, and does not return the vehicle with a full tank of gas for rentals over 2KM, the client will be required to pay a fuel charge to compensate Freeways Auto Rentals for the cost and service of refueling the vehicle. The fuel charge is based on the estimated number of gallons needed to refill the tank multiplied by the rate per gallon charge specified by the local rates. Freeways Auto Rentals may use different methods of estimating the number of gallons needed to refill the tank and these methods of estimation necessarily rely on human judgment. Usually the estimate is made according to the number of gallons needed to refill the gas tank either (1) by reading the fuel gauge to estimate the approximate amount of fuel needed to refill the tank (for example, one-half tank) and multiplying that number by the manufacturer's specified fuel tank capacity, or (2) if the client did not purchase any fuel during the rental, by reading the odometer to determine the amount of miles driven during the rental and dividing that number by the vehicle's estimated fuel efficiency (miles per gallon) based on the manufacturer's fuel efficiency specifications.

Additional Authorized Drivers

If a traveling companion shall serve as the driver during the rental, please advise us prior to the time of rental.

Driver Licenses

The Client or any additional authorized driver must present at the time of rental:

(1) a valid driver's license issued by their country of residence of the client which is valid for the entire car hiring period.

(2) a temporary driver's license, valid for the entire rental period

(3) a traffic citation issued as a temporary license, valid for the entire rental period

*If the foreign issued driver’s license is from a country where “permanent” or “non-expiring” driver’s licenses are issued, the client and any additional drivers will also be required to show their passport, visa or other documentation at the beginning of the car hire period authorizing the renter or driver to be present in Malta and Gozo at the time of rental.


Optional Equipment

1. Child Safety Seats

For an additional charge, infant, toddler, and child/ youth safety seats are available from Freeways Auto Rentals.

2. Global Positioning System (GPS)

Freeways Auto Rentals offer GPS navigators for use the during the rental for an additional daily charge. The small, dashboard-mounted device is programmed for multiple languages and contains mapping details of Malta and Gozo with points of interest, including hotels, restaurants, gas stations, ATMs and tourist attractions.

 Additional Fees

The client may incur one or more of the following charges and fees:

(i) an airport concession recovery fee or off-airport access fee;

(ii) when visiting any locality which has a radar surveillance system (CVA);

Lost and Found

Freeways Auto Rental will not uphold responsibility for any personal belongings left in the vehicle or within the location premises.


Loss or Damage to Freeways Auto Rentals vehicle

The client and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even if someone else caused it or the cause is unknown, whether due to theft, fire, hail, flood, collision, vandalism, or any other cause, subject to limitations imposed by the law where the vehicle is rented. This liability will not exceed the full value of the vehicle, plus:

1. Actual towing and storage charges;

2. Loss of use;

3. Diminution in value, regardless of whether the vehicle is repaired or not;

4. All rental charges through the date you report the incident if not returnable or the return date, whichever is later;

5. Any out-of-pocket expenses incurred by us as a result of the loss or damage to the vehicle;

6. A reasonable administrative fee; and

7. Pro-rata license plate fees, all as allowed by law.

Third Party Liability Claims

Unless otherwise required by applicable law, a renter and/or any additional authorized driver (and the respective insurance company of each) is primarily responsible for all third party claims of personal injury, including death, and property damage caused or arising from the use and operation of the vehicle rented by Freeways Auto Rentals during the said rental.

Uninsured and Underinsured Motorist Coverage

Freeways Auto Rentals does not provide uninsured and under-insured motorist coverage.

Optional Protection Package

At the time of rental, THRIFTY offers for purchase at the option of the renter, Loss Damage Waiver ("LDW"), Personal Protection Plan ("PPP"), Protection Plus(PP), Personal Accident Insurance ("PAI"), Personal Effects Insurance("PEI"), Emergency Sickness Protection ("ESP"), Supplemental Liability Insurance ("SLI") and Uninsured and Underinsured Motorist Protection ("UMP"). The cost, coverage, provider and availability vary by location, vehicle category and rate. Please refer to the location's Terms & Conditions to determine whether SLI is required for travel into Canada and the cost of such coverage. The optional products offered by the rental company may duplicate coverage provided by the renter's personal automobile insurance or insurance the renter may have through another source. Purchase of optional products is not required to rent the vehicle. Separate brochures available at the rental location summarize the optional products. We charge a per day fee for each day, or part of a day, the vehicle is rented for any optional products you select.

Loss Damage Waiver ("LDW"):

If the renter purchases one of the optional LDW plans, THRIFTY will agree to waive the renter's responsibility for loss or damage to the vehicle in full or in part (depending on the LDW plan accepted). LDW is not insurance or an insurance product.

LDW does not apply if: (1) the renter uses the vehicle in violation of the rental agreement; (2) the renter fails to remove the keys, or close and lock all windows, doors and trunk, and the vehicle is stolen or vandalized; (3) the renter fails to notify us and the police immediately after the loss; and (4) the renter fails to pay the charges under the rental agreement; or (5) other exceptions as allowed by the applicable state or provincial law.

Before deciding whether to purchase LDW, the renter may wish to determine whether their own automobile insurance or credit card agreement provides coverage for rental vehicle damage or loss and determine the amount of the deductible under your own insurance coverage. The purchase of LDW is not mandatory. LDW is not insurance.

2. Personal Protection Plan ("PPP")

PPP includes Personal Accident Insurance ("PAI") and Personal Effects Insurance (“PEI”) and where offered must be purchased together. PPP is not offered in Canada.

a.) PAI provides benefits to the renter and the renter's passengers for accidental medical expenses, ambulance expenses and accidental death benefits during the rental. If this optional coverage is purchased by a renter, the renter is covered twenty-four hours a day for all accidents, whether the renter is actually in the rental vehicle or not at the time of the accident. Passengers in a THRIFTY vehicle are only covered for accidents occurring while the passengers occupy the THRIFTY vehicle.
b.) PEI insures the personal effects of the renter and any member of the renter's immediate family traveling with the renter. A member of a renter's immediate family must permanently reside in the renter's household. If this optional coverage is purchased by the renter, PEI covers only personal effects with which the renter or immediate family member are traveling. PEI pays covered claims even if the renter's homeowner's policy provides coverage.

3. Supplemental Liability Insurance ("SLI")

Where available, and for an additional daily charge, a renter may purchase SLI at the time of rental. If accepted, SLI provides the renter or any additional authorized drivers as listed in the rental agreement with automobile liability coverage against third party claims (excluding claims by the renter's and any additional authorized driver's family members related by blood, marriage, or adoption and any other person residing with the renter or additional driver) for bodily injury, including death, and property damage resulting from an automobile accident in the THRIFTY vehicle, during the rental period, in excess of the coverage provided under the rental agreement up to a maximum protection of €1,000,000 combined single limit (CSL) per occurrence. The availability, cost and coverage can vary from location to location depending on the program details. Check with the rental location for details of their program. SLI does not provide coverage for uninsured and underinsured motorist protection except in New York. SLI in not offered in Canada and does not apply in Mexico.


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