All car hire charges are paid in Euros or Sterling Pound equivalent to the exchange rate on the day. Payment can also be processed by credit/debit card or travelers cheques. All prices include unlimited mileage, fully comprehensive insurance (subject to excess), 24Hrs road assistance and 18% Value Added Tax (V.A.T.)


Insurance

Our cars are all comprehensive insured against damages resulting from an accident, vandalism, fire and theft. Although the vehicle is insured the client is responsible for an excess of €750-€,1000 in-case of damage. The excess is payable in all circumstances of damage, unless the damage cost is less than the excess amount or if a third party accepts fault and liability and pays for damages.


Fully Comprehensive Insurance / Collision Weaver

An optional coverage removes the full excess amount payable in case of a claim for damages, fire and theft (standard conditions apply, that may void the insurance coverage are such as driver under the influence of alcohol or drugs, careless driving, vehicle is not being driven by the client, and client has been refused car insurance or had a policy canceled).


Personal Accident Insurance Cover

Personal accident insurance is optionally available to insure passengers of the rented car against injuries and medical expenses in case of accident. The maximum premium amount is of €15,000 excess of €116 is applicable.


Exceptions To An All Inclusive Insurance (FDW)

Charges for any of the damages below will be charged directly to the client, the most important are the following: Antenna, ashtrays, damage to car lock , loss or damage to keys , windshield wipers, glass, mirrors, wheels, tires, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, extreme dirt in the car, underside damage, damage due to negligence, tyre punctures and burst tyres, fuel errors, damage to child seats and baby seats, flat battery due to electrical devices or car lights being left on while the vehicle is not running or otherwise, The car rental company, in any case, is not obligated in replacing a flat tyre or damages in radio. Car radios/CD players/stereos are not insured against damage or theft unless the facade of the stereo is handed back to the company undamaged. Damage caused by drunk driving or negligent driving will never be excluded from the client’s direct responsibilities.

Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.


Delivery and Collection

Car deliveries and collections are available to any location in Malta at no extra cost, during normal working hours, from 8.00 hrs to 17.00 hrs. Car deliveries and collections after stated hours are done at an extra cost of €10 each way. A charge of approx €40 each way is applicable for deliveries or collections from the island of Gozo and this includes the car ferry charge. Clients having their cars delivered to their hotels/residence in Gozo will be required to drive our representative back to Mgarr Ferry terminal.


Additional Drivers (optional)

The insurance included in the rates covers up to one driver aged 25-70 years of age. An extra daily charge is applicable to insure each additional driver and these must present their driving license at time of rental.


 

Baby / Child Seat Rentals

We offer three types of baby seats for hire (Newborn seats, Child seats and booster seats). These must be ordered in advance when making a reservation and a daily charge per seat is applicable. Clients are advised that baby seats will only be supplied with the car and will not be fitted by our staff members.


Driving age / Young drivers / Mature drivers

All cars are insured for drivers aged between 25 and 70. Drivers aged 21-24 or 71-75 will be required to pay a daily surcharge imposed by our insurers, and the excess reduction options (Super CDW and the FDW) are not available.

Drivers under 25 years must have held a full license for at least 3 years whilst drivers over 70 must present a recently renewed license and a doctor’s certificate stating fitness to drive.


Security Deposit

All clients must present a valid credit card at time of rental even if they are paying in cash, as a security against the applicable excess amount and any against any eventual parking contraventions or over-speeding fines.

Non credit card holders will be required to leave a cash deposit equal to the excess amount carried by the car which will only be refunded 3 weeks after termination of rental.


Delivery of alternative vehicle from one booked

Please note that examples of makes & models used in this website are to aid description and are not guaranteed. We only guarantee the vehicle category and specifications (eg. aircondition, manual, compact size etc…). In case a car within your booked group is not available you will receive a free upgrade.


Parking tickets / Traffic violations / Overspeeding Fines

Any parking tickets, traffic offences, fines or contraventions will automatically be charged to the clients credit card during or after time of rental either by our company or directly by the local enforcement services, such charges will also result in a €15 administration charge payable by the client.


Disclaimer: Car Stereos / CD / radio cassette players

We would like to draw the attention to all clients that even though our vehicle descriptions may include car radios or stereos as features on some cars, we reserve the right in rare and unforeseen circumstances to deliver cars without these extras. This is because sometimes a car is returned with a faulty stereo/CD or we deliver an alternative vehicle from the one booked or we might supply a subcontracted car which might not have a radio Cd or stereo installed. The cost of installing, repairing or replacing these stereos is not built into our rental charges thus we are not under obligation to provide such extras should we be unable to do so..


Delivery timings

Whilst we always try to deliver cars exactly at the requested time, we sometimes encounter traffic and other set backs beyond our control so kindly allow a 20 minute margin either way from the time booked. This is only applicable for hotel/address deliveries or if a flight lands ahead of time booked. In case our representative is late by more than 20 minutes kindly call our office on (+356) 21 575267 or mobile (+356)79591768 as we may be unable to find your exact location to reach you.


Tyres Punctures & Roadside assistance

Our 24 hour roadside assistance is available all over Malta & Gozo. In case of a flat tyre / puncture please note that all cars are provided with a spare wheel. If the client wants assistance it is provided at an extra cost. Clients are informed that tyres and wheels are not covered by the insurance so all puncture repairs are at the clients’s expense. Tyres and rims damaged during rental are at the client’s expense and must be repaired / replaced forthwith.

Should the client run out of fuel, we can arrange delivery of a few liters of fuel to any location on the island, however the client will have to pay for the fuel supplied plus a delivery charge.


Lost & Stolen car keys

Should a car key be lost or broken during rental period this will be at the client’s expense and a charge will apply for delivery of the spare key and the cost + work involved to replace the lost key. Should the key be locked inside the car a delivery charge will be imposed at the client's expense.


Early returns of vehicles

Should you decide to terminate your rental prior the agreed / originally booked date, you will not be entitled to any refund for the remaining period. We may under special circumstances allow a part refund at our discretion, either in cash or as a credit note to be used on future services from our company, but we are however under no obligation to do so.


Late returns of vehicles

If a vehicle is returned later than originally booked / agreed we reserve the right to charge a penalty of €50, even if the car is returned late by a couple of hours. Each rental agreement is allowed 1 hour grace period after which a late return could be charged the penalty fee.


Last minute bookings vs Internet bookings

The preferential rates advertised on this website are only applicable for internet bookings made in advance, as we are given enough time to allocate our bookings and maximize the use of our cars. We reserve the right to charge different / higher rates for last minute and locally booked rentals besides the possibility that the car of your choice might not be available if you leave your booking for the last minute. Therefore we always recommend booking in advance via our website.


Flight Information

This information is mandatory and required for all airport rentals. We will not be held responsible if your car is not prepared for you when you arrive in Malta should you fail to provide us with your correct flight number and approximate time of arrival.


Accidents / Roadside Assistance

Customers must contact Freeways Car Hire at the time of the incident and will be required to fill in a police report and an insurance claim form (if applicable) and pay the applicable excess charge. Failure to notify the garage straight away may automatically void your insurance cover making the client liable for all repair costs of the car and third party damages, including loss of use of the vehicle whilst under repairs.

Dependent on the circumstances we reserve the right not to replace the vehicle without a refund for any remaining days of hire.

The insurance company may at its own discretion decline coverage should there be suspicion of driving under the influence of drugs and/or alcohol, proven reckless driving, if the car was driven by any person other then the insured driver and for any other reason listed on the rental agreement signed on collection of the vehicle.


Condition of vehicle / Excessive dirt

All vehicles must be returned in the same condition as when rented except for expected wear & tear and dirt. If a car is returned with excessive dirt / stains, special cleaning may be required at a cost, to the client.


Cancellation Policy

A full refund for any deposit paid upon reservation will be given for cancellations received at least 15 days prior to the commencement of the rental period. We however reserve the right to impose a fee or retain the deposit for cancellations received after.

Exceptions To An All Inclusive Insurance (FDW)